Written down, so we can be held to it.

A member of the floor is present and watching for every hour the room is open. Not on call. On the floor.

Collusion, soft play, chip dumping and any form of signalling carry a single consequence: removal from the room, permanently, and forfeiture of the game in question. There is no first warning and no case-by-case judgement, because the moment there is one, the policy is worthless.

Cards are handled by the dealer alone. Decks are rotated roughly every half hour, two decks to a table, and retired from play well before they are worn. Any player may ask for a deck change or a count-down at any time, for any reason or none, and it happens without a discussion.

A dealer is the most consequential person at the table and the one most rooms hire last. We hire them first.

Nobody deals a live game here until they have completed our certification and been assessed on the felt on three things: pace, so the game does not die between hands; protocol, so every ruling is the same ruling every time; and precision, so the pot is right, the change is right, and the deck is protected.

Our complete house rules are on this website, at a permanent address, free for anyone to read whether they ever visit or not.

That includes the things that are usually decided in the moment and in the house's favour: string bets, exposed cards, misdeals, all-in procedure, chip visibility, phones at the table, the rake, and what happens to a pot when something goes wrong.

If a ruling is not in the rulebook, the floor's decision is final for that hand, and the rule is written into the book the following week.

The most common complaint about poker rooms anywhere has nothing to do with the poker.

Colour up, count down, and you are paid. Not tomorrow morning. Not after a phone call to someone who is not currently in the building.

Payouts are processed instantly. Larger winnings are subject to the amount being paid out and the processing that comes with it, and the floor will tell you exactly what that means before you sit down.

Government-issued photo identification at the door, every visit, no exceptions and no seniority. Eighteen and over. This applies to the person you brought, the person they brought, and to us.

We keep a record of who was in the room. We do not share it, and we do not photograph the floor. Discretion is a house rule, not a courtesy. whether a no-photography policy is enforced. If it is, say so plainly here; it is worth a great deal to the discreet player.

Tell the floor a number and we will hold you to it. Ask to be kept out of the room for a week, a month or permanently, and it is done in a sentence. No form, no explanation, no conversation you have to have twice.

We will also start that conversation ourselves if a night stops looking like a good one. It is occasionally an unwelcome thing to hear from the house. We would rather be the room that says it.